Privacy Policy

This Privacy Policy explains how CrownPlay Casino ("we", "us" or "our") collects, uses, stores and shares your personal information when you visit our website, register an account, use our services, or otherwise interact with us. We aim to be clear about our practices so you can make informed choices. By using our services you agree to the collection and use of data as described here.

Information We Collect

We collect information that is necessary to provide our services, to comply with legal requirements, and to improve your experience. This may include:

Identity and account data: name, date of birth, username, and other details you provide when creating an account.
Contact information: email address, telephone number, and postal address you provide to us.
Verification documents: identity documents and other information needed to verify age and identity where required by law or our policies.
Communications: correspondence between you and our support team, including records of chats, emails and call notes.
Technical and usage data: IP address, device identifiers, browser and operating system information, pages viewed, referral source and other usage details collected automatically.
Preferences and profile data: language, marketing preferences and any other information you choose to add to your profile or settings.
Location data: approximate location derived from your IP address or other technical signals, where necessary to comply with legal or regulatory requirements.

How We Use Your Information

We use personal data for the following purposes:

To create and manage your account and provide the services you request.
To verify your identity and age when required by law or our policies.
To communicate with you about your account, including support, notices and updates.
To improve, personalize and develop our website and services.
To detect, prevent and investigate fraud, security incidents or other misconduct.
To fulfil legal obligations and respond to lawful requests from regulators or law enforcement.
To send marketing communications where you have given consent or where we have a legitimate interest and you have not objected.

Legal Basis for Processing

Under applicable data protection laws such as the GDPR, we rely on one or more lawful bases to process your personal data:

Performance of a contract: to provide services you have requested and to manage your account.
Legal obligation: to comply with laws and regulatory requirements (for example, age and identity verification).
Legitimate interests: to improve our services, ensure security, prevent fraud, and manage our business activities, provided these interests do not override your rights and freedoms.
Consent: where you have explicitly agreed to certain uses of your data, such as receiving marketing communications or certain non-essential cookies. You can withdraw consent at any time.

Cookies and Tracking Technologies

We and our partners use cookies and similar technologies to collect technical and usage information and to support and improve the website. Cookies generally fall into these categories:

Essential cookies: required to provide core site functions and to secure your session.
Performance and analytics cookies: help us understand how the site is used and to improve functionality.
Functional cookies: remember choices you make to enhance your experience.
Advertising and targeting cookies: used to deliver relevant marketing where you have provided consent.

You can manage cookie preferences through our cookie controls and by adjusting your browser settings. Please note that blocking certain cookies may affect site functionality.

Sharing and Disclosure of Your Information

We may share personal data with third parties in limited circumstances, including:

Service providers: companies that provide IT, analytics, support, hosting, and other services on our behalf.
Regulators and law enforcement: when required by law or to respond to lawful requests.
Fraud prevention and safety partners: to detect and prevent fraud, abuse or other unlawful activity.
Affiliated companies and business partners: where necessary to provide services or in connection with a corporate transaction such as a merger or sale.
With your consent: to marketing or other third parties, when you have agreed to such sharing.

We require third parties to respect the security of your personal data and to process it only for specified purposes in accordance with our instructions.

International Transfers

Your data may be transferred to, and stored in, countries outside your own. When personal data is transferred internationally we take steps to ensure an adequate level of protection, for example by using appropriate contractual safeguards, relying on an adequacy decision, or other lawful transfer mechanisms as required by applicable law.

Data Retention

We retain personal data only as long as necessary for the purposes described in this policy and to comply with legal and regulatory obligations. Retention periods vary depending on the type of information and the reasons for processing, but where relevant we will retain data for a period after account closure to meet legal, regulatory or legitimate business needs.

Your Rights

Depending on where you live, you may have the following rights regarding your personal data:

The right to access the personal data we hold about you.
The right to request correction of inaccurate or incomplete data.
The right to request deletion of your personal data, subject to legal and contractual limitations.
The right to restrict or object to certain processing, including processing based on legitimate interests.
The right to portability of the data you have provided to us in a structured, commonly used and machine-readable format.
The right to withdraw consent at any time where processing is based on consent.
The right to lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise these rights, contact us at [email protected]. We may need to verify your identity before fulfilling requests. We will respond to your request within applicable legal timeframes.

Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse and alteration. Measures include access controls, secure systems and encryption where appropriate. While we strive to protect your information, no transmission over the internet or storage system can be guaranteed to be completely secure.

Children

Our services are not directed to children and we do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have collected personal information from a child without appropriate verification or consent, we will take steps to delete that information.

Automated Decisions and Profiling

We may use automated systems to help detect fraud, to analyse usage patterns and to personalise the user experience. Where automated processing produces legal effects or significantly affects you, we will provide information about the logic involved and your rights to challenge or request human review where required by law.

Changes to this Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. When we make material changes we will post the updated policy and indicate the date of the latest revision. We encourage you to review this policy regularly.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

[email protected]